Privacy Policy

Privacy Policy for RouteMax Dispatch LLC

RouteMax Dispatch LLC (“RouteMax Dispatch,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide when visiting our website or using our services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information.

By accessing our website or using our services, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect the following categories of information:

Personal Information

When you contact us, request information, or become a client, we may collect:

• Full name
• Company name
• Email address
• Telephone number
• Mailing address
• USDOT Number
• MC Number
• EIN (Employer Identification Number), where applicable
• Business documents provided during onboarding
• Payment and billing information
• Any additional information you voluntarily submit

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address
• Browser type and version
• Device information
• Operating system
• Pages visited
• Date and time of your visit
• Referring website
• Cookies and similar tracking technologies

How We Use Your Information

We use your information to:

• Provide truck dispatch and related business services.
• Respond to inquiries and customer support requests.
• Process onboarding and service agreements.
• Communicate regarding loads, carriers, invoices, and business operations.
• Improve our website and services.
• Prevent fraud and enhance security.
• Comply with legal and regulatory obligations.
• Send service-related communications and, where permitted by law, marketing communications. You may opt out of promotional emails at any time.

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to enhance user experience, analyze website traffic, remember user preferences, and improve website functionality.

You may disable cookies through your browser settings; however, doing so may affect certain features of the website.

Sharing of Information

We do not sell or rent your personal information.

We may share your information only when necessary with:

• Payment processors
• Cloud storage providers
• Customer relationship management (CRM) providers
• Website hosting providers
• IT service providers
• Professional advisers, including attorneys and accountants
• Government authorities or law enforcement when required by applicable law

All third-party service providers are expected to protect your information and use it only for authorized business purposes.

Mobile information and SMS consent data will not be shared with third parties for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.

SMS and Mobile Information

If you opt in to receive SMS text messages from RouteMax Dispatch LLC, we collect and use your mobile phone number and SMS consent to deliver dispatch updates, load notifications, and service-related communications.

You may opt out of SMS messages at any time by replying STOP to any message or by contacting us at register@routemaxdispatch.com.

Data Security

We implement reasonable administrative, technical, and organizational safeguards designed to protect your information from unauthorized access, disclosure, alteration, or destruction.

While we strive to protect your information, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain personal information only as long as necessary to:

• Provide our services;
• Meet legal, tax, and accounting requirements;
• Resolve disputes; or
• Enforce our agreements.

When information is no longer required, we will securely delete or anonymize it where appropriate.

Your Rights

Depending on your location and applicable law, you may have the right to:

• Access your personal information.
• Request correction of inaccurate information.
• Request deletion of your personal information.
• Object to or restrict certain processing activities.
• Request a copy of your personal information where applicable.

To exercise these rights, please contact us using the information below.

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage users to review the privacy policies of any third-party sites they visit.

Children’s Privacy

Our website and services are intended for business use and are not directed toward individuals under the age of 18. We do not knowingly collect personal information from children.

International Users

If you access our website from outside the United States, you acknowledge that your information may be transferred to, processed, and stored in the United States or other jurisdictions where our service providers operate.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated Effective Date. Continued use of our website after changes become effective constitutes acceptance of the revised Privacy Policy.

Contact Us

If you have any questions regarding this Privacy Policy or our privacy practices, please contact:

RouteMax Dispatch LLC

Email: register@routemaxdispatch.com

Website: routemaxdispatch.com